Friday, December 22, 2006

CRM and Customer Interaction Networks

Patty Seybold picks up the theme of how Customer service functions and customer advocacy and social networks are going to intermingle. It will be a big bold move by companies to finally recognise that you don't control your image, you help customers experience it.

Technorati technorati tags: , , , , ,

No comments:

Get your twitter mosaic here.