technorati tags: customer, interaction, voice, messaging, customer, contact
Thursday, December 21, 2006
Predictions for 2007
Interesting to see how the world might evolve:
Virtual Economics 2007 The predictions are just too good to summarize here, so why don't you drop over to see what he has to say!
Paul Greenberg CRM: does a good job or re-visiting his projections of last year and grading himself (to be fair, Paul does ask us to grade his predictions). He is totally on the money with regards CRM companies having to integrate elements of social computing into their business models.
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