Twitter

Twitter.com, the meme of the social computing world, is seen by others as an actual test of many of the theories at work in the whole social computing, social networking world. It generates around 20 times more traffic from API's than from the site itself. Paul Greenberg gives us a little tour of how those in the CRM and Publishing world are currently using Twitter, and you have to think that for Twitter this is half the battle. Expect to see the Twitter embedded in mainstream apps in the near future.

technorati tags: customer, interaction, voice, messaging, customer, contact