Sparks Crossing the Chasm?

Just as the sparks have stopped leaping across the gorges and canyons of California, home of lead users, I wonder will this be the year of "messaging 2.0"? People, individual users, have seen the power of micro-messaging, of geo-tagged-messages, and know it now as "better information and stuff about what is going on around me, because hell, fox news doesn't know", and this is going to leap into mainstream. Companies will want a bit more power and control, to begin with. VoiceSage is ready for this with SMS, Voice, Premium SMS, and a full XML API. Jaiku for the Enterprise anyone?

technorati tags: customer, interaction, voice, messaging, customer, contact