Well some people must be reading this blog because we've had a number of enquiries about enabling web2.0, voice 2.0, and related services. Thanks for getting in touch and there are some interesting projects coming forward. We are also about to make a number of announcements about client wins with our enterprise offerings so stay tuned. We will also get to talk a little about the results our clients have been achieving through the service, and that will be good too.
Now some other notes:
(1) Mashups have begun in earnest, and I've liked to just keep an eye on one sector in particular and that's real estate. It ticks a number of boxes for me in terms of people cruise the internet looking at pricing of houses in their area, they compare other areas, and its fairly high involvment as a decision type. Maps has proved to be a very valuable baseline asset; now if you can get others to overlay their data assets you begin to get some serious analytical capabilities. For example see www.nestoria.co.uk which has built up a huge amount of interest through this kind of strategy. Now take something like a map of reported crime figures and overlay this data http://www.mibazaar.com/unsafecities/ overlay data relating to the rate of sickness in an area; and you begin to see that the next range of mashup services could very well be mashed-analyics. Why is this link to unsafecities interesting to me? well the video it chose to link to for it's number one ranked unsafe city, was a user generated review of a boating tourism attraction in the city. The review was largely possitive, but that will change with better faceted search. User reviews, and user commenting are powerfull because they are often returned first in search, and browsers trust reviews more than companies, and they trust reviews from friends more than all the rest. And by putting all of the above together, you can see why I am so interested in Nestoria and Facebook: (still my absolute favourite app is Plazes.com app on facebook: stunning). (2) No, we are not overcome with fb hysteria, but we do think that fb offers some genuine opportunities to develop and test applications ideas that may have broader applications. In short, its a great place to innovate. We do have a facebook application in alpha, and we are going to release an upgrade sometime next week. We are just fixing the sign up process, and some look and feel issues, so thanks to everyone for their feedback. (3) Looks like we are going to go to the FOWA London, so if anyone is planning on going let us know and we might meet up and have some conversations around the event. Looks like an interesting event. (4) Finally, the very best of luck to Pat Phelan, Sean O'Mahoney and the cubic telecom crew at Techcrunch40. They are in amoung the big boys of the Internet world and my guess is they will walk away the lions share of the news coverage.
technorati tags: customer, interaction, voice, messaging, customer, contact
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