Don't Want To Hit an IVR?

A great piece in Techcrunch about an innovative new servcie called Bringo. Always want to get through to a live operator? Find the company you want to talk to in their Directory, put in your phone number, and Bringo will call you back with the live connection to a customer service person. As a commentator on techcrunch said, their is more or less a list of these numbers available on GetHuman.com. It would surely be a simple thing to get a mashup going with a simple tool like Teqlo and have the call back delivered, the connection managed via VoiceSage. If I were Bringo though, I'd go straight to widget and desktop on this one. I would also be working on how to enable the search function from my mobile phone. Perhaps text in the company name to a short code, and then you get called back when the operator is available? Definitely. Again, anyone interested, drop a line to VoiceSage, we would be delighted to enable you!

technorati tags: customer, interaction, voice, messaging, customer, contact