Anyone Seen This On Google?

I saw that one of my contacts was "out" on Google IM. I went to leave a message so that they could pick it up whenever they logged on. In red, over the bottom pane where you write, Google message said "X is busy, you may be interrupting". The use of language is interesting here, and perhaps indicate that Google are listening to the problems of the Always On culture. This evening on TodayFM there was a long piece on various forms of nervous disorder based around the idea of compulsively checking your email, and the norms of messaging in terms of how long you can leave it before you have to reply to an email. I think this might be the year that terms such as "attention", "interruption", and "intention" hit the mainstream.

technorati tags: customer, interaction, voice, messaging, customer, contact