Tuesday, January 30, 2007
Your Document Is Calling
EuroTecloBlog usually focuses on the big issues facing the telecom industry. If you know that dark fibre stands for, then you probably read James. He gives a great example of where telecommunications services are added to document management as a collaborative capability. Sure you could send a call or sms to tell people that a document has just been released, but what then? why not invite them to book a time to speak with the analyst in question, or join a conference call that will discuss the issues broached in the report? Think Social, and Think Customer Context. If somebody invited me to a Voice 2.0 Conference Call and all I had to do is click an icon on a document, I know there are times when I'd do it.