The blog Creating Passionate Users have a lovely analysis on why some people seem to be able to manage interruptions efficiently, and others don't. Every task has a set up time to kinda, get started. If the interruptions are coming in so thick and fast that you can't even get your set up organised, then you don't have a hope of getting into the swing of things. Products and services developed to manage these interruptions more effectively could thus be very much more useful if they take cognisance of this "set up routine".
technorati tags: customer, interaction, voice, messaging, customer, contact
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