technorati tags: customer, interaction, voice, messaging, customer, contact
Friday, December 01, 2006
The Y Generation At Work
The Y Generation At Work.
"The Millennials will drive a revolution in the way products and services are chosen, developed and procured. Customer endorsements on blogs and forum sites will become very important, and suppliers and partners will need to be able to work collaboratively online on every aspect of a product or service's development and delivery. Organisations in Ireland need to start embracing the Millennial way of working in order to keep up with the way their customers and partners want to do business," Penny Rhodes, general manager of Xerox Ireland.
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