Wednesday, November 22, 2006

Well, even for Google, Innovation isn't easy

Techcrunch reports that Google may have pulled click2call functionality from its mapping site. Everyone agrees that there is huge value in the general capability, but innovations once released into the wild will be used by customers in ways you did not expect.

That's one reason why at VoiceSage we develop in iterations, and nearly always in concert with the real and expressed feedback from our users and customers. To do this effectively you need "flexibility" in the underlying platform. The question it should raise for people looking to adopt and deploy services is "does this this service provider look like they will evolve with my requirements".

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