Skype 3.0

A great article from Telepocalypse, Martin Geddes on why Skype 3.0 might be interesting from the corporate point of view. For me, one of the interesting things is that if "you and I" are on a skype call, and you ask me to fill in a form, we could do that through a Skype-add-on. We could then pay using PayPal, and complete our transaction. In theory, if I had various "presence" options on my skype, and permissions attached to my contact list, I could "allow my contacts" to complete various forms, and transactions, based on those permissions.

technorati tags: customer, interaction, voice, messaging, customer, contact