Recent studies are showing that teens just don't like email anymore. They don't read it. Obviously they are using text, more and more they are using IM (instant messaging). One of the more creative ways colleges have of communicating with teens is by opening a mySpace profile. It would seem that colleges are having a hard time getting alerts to students regarding annoucements and deadlines.
http://arstechnica.com/news.ars/post/20061002-7877.html
technorati tags: customer, interaction, voice, messaging, customer, contact
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