All Companies Are "Collaboration Nets"?

Some notes coming in from Sapphire 2008, SAP Conference: (HT: Paul Greenberg) Cisco: The future of business is collaboration....(John Chambers, CEO) SAP: The future of business is business nets...(CEO of SAP) RSS: Attention and Use, and what your colleagues are using, should influence what is presented to you on your own desktop.(HT: Jeff Nolan) Thought: To see this on a macro macro level, John Hagel, Edge Perspectives, Creation Nets. Oh, so what's this got to do with "customer interaction". Friend, its all about how you create and manage interactions.

technorati tags: customer, interaction, voice, messaging, customer, contact