technorati tags: customer, interaction, voice, messaging, customer, contact
Thursday, March 06, 2008
Stop Mortgage Payment Defaults
From NYTimes Default rates are going up. Interestingly, the rate is higher for those moving from a fixed rate to a variable rate, one would suppose that people are moving from that early "promotional rate", to the "adjusted rate". This is what we call a context trigger. I know your postal code, I know you are on this threshold, you should get a call, and offers should be made to adjust payment schedules to stop defaulting before it begins.
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