A few days ago I shared a story about how hard it was to get integrated information about transport systems, and that a "live ticket" might be very useful, i.e. a ticket that adapted my planned-schedule to my actual real-time schedule and pro-actively presenting me with options. The official Google blog today indicates that Google wants the public sector transportation agencies to upload their "feed/availability/presence-of-object" data via the Google Transit Feed Specification. With Railroad stock, and airline stock being easy to aggregate, it will be "the messy bit in-between" where the massive value will be created. Where is the local cab company, is there a local cab nearby (GPS), can I order it (one-click-order); etc. Google will allow everyone to upload their information for Free, and become yet another 2-sided platform matching supply of stock with a stock of customer intentions.
technorati tags: customer, interaction, voice, messaging, customer, contact
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