technorati tags: customer, interaction, voice, messaging, customer, contact
Exploring how customer interaction can be managed more effectively to reduce costs and increase profit.
Wednesday, October 24, 2007
Mashing The Phone Network for Value
The popular lifehacker site shows you (in the US) how to get free incoming calls. Basically its a hack between Grand Central and Gizmo. Then there is another announcement that you can get a desktop alert to let you know that the price of the amazon book/film/game you wanted to buy has dropped to a price you are interested in. Now how about a meta-hack that let you get alerted when the price fell, and made your phone ring, so you could confirm and order. Something VoiceSage could do in a hack. If I were a company looking to undersell Amazon on the basis that most people go to Amazon for convenience and reliability, I'd be worred right about now.
No comments:
Post a Comment