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Exploring how customer interaction can be managed more effectively to reduce costs and increase profit.

Thursday, August 20, 2009

Just A note

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Finding a lot of interesting links to research from people on Twitter these days. One of the more interesting questions being raised (in my ...
2 comments:
Wednesday, July 29, 2009

Lost and Back and Lost Again....

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And Welcome back. The New, New Thing & The Old, Old Problem . Werner, Amazon CIO, said an interesting thing at the last Telco2 in...
Thursday, June 04, 2009

Updates Will Continue .....

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A brief hiatus dear reader(s). Just putting together a new blog structure. Meanwhile, why not jump over to @paulsweeney to follow my inane u...
Wednesday, April 15, 2009

Dialing To Get Things Done: Dial2Do.

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I have been following with interest Irish company Dial2Do and I thought I'd extend the invitation to Sean O'Sullivan to tell us what...
Tuesday, April 07, 2009

Recession Pain Points

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The Harvard Business Review has friendly matrix that tells us that all retail buying is now up for re-evaluation as consumers change the...
1 comment:
Friday, March 20, 2009

Business Models, Cheating, and Retail.

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Taxonomy of Web Business Models : What I like about the wheel below is that someone thought it would be neat to lay it out in a non-tabular ...
Thursday, March 12, 2009

The Foot is In The Other Shoe, Now....

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Banks Bid For Your Money ! Great little piece from Springwise on a company that allows you to post online how much money you want to s...
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