technorati tags: customer, interaction, voice, messaging, customer, contact
Tuesday, October 23, 2007
Availability versus Presence
Interesting to see EnThinnai (via NMSCommuncications )discuss the requirement for "availability status" as opposed to "presence status". It also has an interesting take on how you may, or may not, want to allow others to "ping your status".
The other thing I find interesting (If I am understanding it correctly) is that due to a peer-to-peer network architecture, there is no central presence server required, and thus no server loads to be managed. Even better, they are using Amazon Web Services EC2 and S3 to give them scalability.
EnThinnai will be interesting to watch, I must say, I like the approach but find the lack of company information and information on who has developed to the service a little off putting. Especially as this is a P2P play.
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