Friday, September 28, 2007
What Are We Up To?
VoiceSage At Call Centre Expo 2007 VoiceSage team have been busy at Call Centre Expo 2007 this week. I don't know how, but we always seem to have fun at this exhibition, and the team just love it when they do a demo and see the customers eyes light up when their phone rings. I have been reading around for a few days now, and there are a lot of really good presentations out there on how to build a good customer offering, but it does boil down to a couple of clear things: (1) Can you communicate the benefit really quickly (2) Can the customer experience the benefit quickly (3) Can you put metrics on cost and benefits, roughly but yes, quickly Once these are in place, you can move to the next stage of the conversation. We've managed to do that quite well at tradeshows because we take your number, your voice, and deliver it right there and then as a customised interaction. That's why the eyes light up. VoiceSage In Irish Times Today In other news today, VoiceSage received a very decent write up in the Irish Times Business Section today. We love that, because we never talk technology, we talk business benefits and so many technology based companies can get lost in the technology section of the newspaper. A big thank you goes out to John Collins of the Irish Times for managing to get the message across. VoiceSage and FOWA (Future of Web Apps) and Telco2 Conference VoiceSage will be at FutureOfWebApps a leading 2.0 event in the UK. There are so many good speakers and companies there that we will have a hard time keeping up. If you are going to be there why not drop us a line and we can see if we can meet up. We will also be at STL Partners Telco2 Conference in the Innovators zone. Martin Geddes is one of the brightest analysts out there and we are looking forward to showing people Telco2.0 in action.