technorati tags: customer, interaction, voice, messaging, customer, contact
Wednesday, May 02, 2007
Hold Time: Hang (up) Time!
Service Untitled has a nice piece on the customer experience of hold times. The bottom line, lots of people sell very similar products and services. Why would I hold? More conversation here and here.
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1 comment:
Thanks for the link! Glad you liked the post.
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