Ken Thompson of Bioteam's and Swarm-it fame as been interviewed by Robert Scoble for his podcast show. Ken has a really interesting way of looking at how Text messaging can help development teams keep in touch, and also how it could be used to support social networking activity. Its a very interesting concept, and it will be interesting to see how Ken's concepts get adopted out there in the world.
technorati tags: customer, interaction, voice, messaging, customer, contact
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