Introduction

Well, here we go. Just what the world wants. One more blog. I want to use this space to bring background information and reports to the notice of anyone interested in how to communicate better with their customers. Customer Interaction Management, can range from very simple interactions relating to letting a customer know that their product is being delivered late, to creating services whereby customers specify not only how they want that late message delivered to them, but the configuration of the actual service itself. As in all these kinds of blogs, please note that the opinions I offer here do not in any way reflect the official policies or opinions of the company I work for, VoiceSage.