technorati tags: customer, interaction, voice, messaging, customer, contact
Showing posts with label microchannel. Show all posts
Showing posts with label microchannel. Show all posts
Thursday, February 28, 2008
Micro-Channel: CommuterFeeds
Know someone that takes the same route to work as you do? Try CommuterFeed powered by Twitter. (hat-tip RWW)
This might be a "mirco-channel" with only 10 people in it, and only updated twice a day. But it is a channel, and people are going to create more and more of these things. They will be called "comment channels", "IM Sessions", etc. etc. They will not be launched by your IT department, they will be Enterprise Edge Services (Seriously thinking of patenting that phrase:)
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